What is Overview console?

From the Overview console, you can quickly get information about all your work assignments and perform the procedures that you use most often. The Overview console provides a view of work assigned across multiple applications. You can type part of the information next to these fields and press ENTER.

How to search incident in Remedy?

To search for matching incidents

1. Click the Remedyforce Console tab.
2. From the View menu, select Incidents.
3. From the list of incidents, select the record for which you want to find matching records.
4. From the Agent Tools menu, select Incident Matching.

How to take incident report in BMC Remedy?

To generate a report without qualifications

1. In the navigation pane on the application console, choose Functions > Reports.
2. On the Reporting console, select one of the options under Show:
3. Under Category, select applicationName > reportCategory > reportName.
4. Select the report that you want to run.
5. Click Run.

What is an ITSM tool?

IT Service Management (ITSM) Tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services.

How do you close a task in remedy?

To close a task

1. Click the Remedyforce Console tab.
2. From the View menu, select Tasks.
3. From the list of tasks, select the task that you want to close.
4. From the Actions menu, select Close.
5. Enter the required details in the Close Task window. The following table lists the fields on the Close Task window.
6. Click Save.

How do you create an incident in BMC?

Perform the following steps to create an entry:

1. Open the Postman – REST Client.
2. Create a token.
3. Select the operation as POST.
4. Click Headers.
5. Enter the following data as key value pair in the header: Key.
6. Select raw.
7. From the list, select JSON.
8. Enter the JSON input for creating an entry:

Which type of reports can be created using BMC Remedy smart reporting?

Reports in BMC Smart reporting can be differentiated into two types: Operational Reports and the KPI (Key Performance Indicator) reports. The Operational Reports consist of the reports based on various modules namely Incident, Problem, Change, etc.

What is smart reporting in BMC Remedy?

Collaboration options available with BMC Remedy Smart Reporting allow you to create discussions for reports, provide feedback as comments. or leave annotations for specific time periods on a trend report.