Can I get a refund on eBay if item is not as described?

If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns.

What do you do when a buyer says item not as described?

You can give a partial refund for items returned opened, used or damaged. You’ll receive a credit for returns shipping cost when the buyer falsely says the item is not as described.

Who pays return postage on eBay if not as described?

The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

Do sellers ever win PayPal disputes?

The seller protection protects sellers from the ‘unauthorized transaction’ and the ‘Item not received’ claims. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking.

What happens if you don’t reimburse eBay?

If you don’t reimburse us , we may put your account on hold and you won’t be able to buy or sell on eBay. To remove an account hold, simply pay the amount that is due. If your account is on hold and you still don’t reimburse us, we suspend your account.

What happens when a buyer opens a dispute on eBay?

If a buyer opens a dispute, any open order cancellations, reports that an item hasn’t arrived, return requests, or eBay Money Back Guarantee cases for the same transaction are immediately closed. When a dispute is opened, you’ll receive a notification from eBay.

Can a buyer get a refund on eBay?

Buyers can’t use more than one resolution method to get a refund. If a buyer opens a dispute, any open order cancellations, reports that an item hasn’t arrived, return requests, or eBay Money Back Guarantee cases for the same transaction are immediately closed. When a dispute is opened, you’ll receive a notification from eBay.

What is the eBay money back guarantee?

This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you on eBay to get a refund on a transaction, for example, when the buyer opens a return request or reports that the item wasn’t received. In these cases, the final decision for refunding the buyer is made by eBay.

What happens if I don’t respond to a buyer dispute?

If you don’t respond, or the dispute results in refunding the buyer, and you’re not eligible for seller protections, the amount will be deducted from the total of your Available, Processing, and On hold funds, and we’ll charge a dispute fee. For more information, please read our article on getting paid for items you’ve sold.