Can I chat with Chase?
Can I chat with Chase?
Sign in to the Chase Mobile app and you’ll see the Chase Digital Assistant icon in the upper left corner of the screen. Tap the icon to bring up a chat window and type questions in your words.
How do I send a message to chase?
If you’re an existing customer, just sign in to chase.com to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose “Secure messages.”
How do I dispute a charge on Chase?
Dispute a transaction
- After signing in, find and select the transaction you are concerned about.
- Review the transaction details and click Dispute Transaction to start the process.
- Answer a few questions, review your responses and click Submit dispute.
- Track your dispute in the Account Menu under Account Services.
How do I see a dispute on Chase?
Here’s how:
- After signing in, find and select the transaction you are concerned about.
- Review the transaction details and click Dispute Transaction to start the process.
- Answer a few questions, review your responses and click Submit dispute.
- Track your dispute in the Account Menu under Account Services.
What time is Chase customer service open?
Friday: 7 AM – 11 PM ET
Available Monday – Friday: 7 AM – 11 PM ET and Saturday – Sunday: 10 AM – 7 PM ET.
How long does it take for Chase to reply to email?
You’ll be asked to select a message topic, which card the message pertains to (if you have multiple Chase cards under the same login), and then write and send the message. In my experience, Chase usually responds pretty quickly, but it can take up to 48 hours to receive a response.
Can I dispute a charge on my debit card?
Disputing a debit card charge involves contacting your bank and asking it to cancel the error, which restores your balance to its previous level. The bank’s final decision can take up to 10 business days. Call your bank’s customer service hotline, which you can usually find online or on the back of your debit card.
When can I dispute a charge?
You normally have 60 days from the date a charge appears on your credit card statement to dispute it. This time limit is established by the Fair Credit Billing Act, and it applies whether you’re disputing a fraudulent charge or a purchase that didn’t turn out as expected.
How long do chase disputes take?
The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 60 days for credit card disputes and 90 days for debit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.