Can I dispute my energy bill?

Can I dispute my energy bill?

If you get a bill you think is incorrect because you’ve been charged the wrong amount, you can dispute it with your supplier. In order to make a complaint you will need to be able to say why you think you’ve been charged the wrong amount and include evidence to support your claim.

Why is my Energy Australia bill so high?

It is common for energy usage to increase during the construction stages. And once the renovation is complete, your new space may include more lights and power points, and may use more energy to heat and cool. If you have moved recently, your new home might be larger or less energy efficient than your old home.

How do I contact EnergyAustralia?

1. Speak to our customer service team

  1. For residential customers, call 133 466. Monday to Friday 8.00am to 8.00pm AEST.
  2. For small business customers, call 1800 146 749. Monday to Friday 8.00am to 8.00pm AEST.
  3. For large business customers call 1300 362 466.
  4. For language assistance, call 1300 622 718.

How do I cancel my energy Australia direct debit?

You can cancel your Direct Debit Request in writing to EnergyAustralia Pty Ltd, Reply Paid 14060, Melbourne VIC 8001, or by calling 133 466. You can also contact your financial institution. If you cancel your Direct Debit arrangement completely, we’ll cease to rely on this Direct Debit Request Service Agreement.

Who do I complain to about an energy company?

Energy Ombudsman
Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624.

How can I tell which appliance is using too much electricity?

Use an energy monitor At time of writing, the most reliable technique for measuring your energy consumption is to get an energy monitor. These are devices that monitor the energy usage of an appliance when you plug that device in.

What is the average electricity bill in Australia?

Average Electricity Bills in Australia

State Average Annual Electricity Bill
Victoria $1,012
Queensland $1,240
ACT $1,284
New South Wales $1,421

What is AGL phone number?

3 8633 6000AGL Energy / Customer service

Does EnergyAustralia have live chat?

To get in contact faster, you can use live chat to talk to us now (Mon-Fri 8am-8pm AEST). If your query is related to billing, payment extensions or concessions, you can also reach out via My Account.

Can I cancel my energy direct debit?

But remember, you’ll lose your Direct Debit discount and have to pay a higher rate. You can also cancel through your bank or building society. All the details are in the Direct Debit Guarantee. If you cancel your Direct Debit, but still owe us money, you’ll need to pay us within four weeks.

How often is electricity bill?

Billing period For electricity, billing periods are normally either monthly or quarterly. For natural gas, it’s normally every two months.

How do I get an email bill from Energy Australia?

Our email bills are sent from [email protected] or by arrangement if you’re a large industrial customer. If you’ve asked us to resend an email bill, it will be sent from [email protected].

What can I do if my electricity bill is too high?

In many cases a phone call can fix the problem. If you are not happy you can ask to speak to a senior manager or put your concerns in writing—that way, your energy provider is clearly aware of the problem and what you want, and you also have a record of your contact. give them your name and your account number

What can we do for you at billing & rates?

Billing and rates – We can assist you with enquiries about your business invoice, rates, environmental charges and network charges. We aim to deal with all requests, questions and complaints in a prompt and efficient manner.

How do I write a complaint letter to my energy provider?

1 give them your name and your account number 2 explain the problem 3 explain the outcome you want 4 outline the steps you will take if you and your energy provider cannot resolve the problem 5 ask for a response within a reasonable time—for example two weeks or 10 business days.